Melbourne's first gourmet ice cream subscription service.

FAQ Page

FAQ Page 2017-07-21T14:46:34+10:00
How do I make changes to my account? 2017-07-12T20:28:41+10:00

You can make changes such as updating billing and shipping addresses, changing credit card details, view orders and more by visiting My Account.

Where do you deliver? 2017-06-02T15:19:18+10:00

We currently deliver to homes in Melbourne’s inner suburbs. We will look to expand further from Melbourne and into other states as soon as possible.

Can you advise the exact time of delivery? 2017-07-16T20:33:42+10:00

We are unable to advise an exact time as we have a lot of deliveries to make. We can only advise that it will be within the time-slot you select as your preferred delivery time when you sign up. You can also contact us and we may be able to arrange for you to collect from our kitchen in South Melbourne.

What if no one is home when you deliver? 2017-06-02T09:26:20+10:00

If no one is at home during your selected delivery time slot a $20 fee will apply for re-delivery.

How do I update my delivery details? 2017-07-12T20:32:39+10:00

Login to your account at Scoop Club and you’ll be able to update them there. Please make sure you update these details 5 days prior to our next delivery, otherwise we can’t guarantee it won’t go to the old address.

What if I’m not going to be home? 2017-07-16T20:36:47+10:00

We understand that people take holidays, go on business trips etc. If you aren’t going to be home then you can login to the Scoop Club website and place your subscription on pause. You can also shoot us an email on this page and you may be able to collect from our kitchen in South Melbourne at a different date.

When will my ice cream be delivered? 2017-06-08T15:55:01+10:00

We deliver your ice cream in the first full week of the month on Tuesday, Wednesday or Thursday evenings. You can allocate a preferred time-slot for delivery when you place your order.

Where is your ice cream produced? 2017-06-02T08:56:43+10:00

We produce our ice cream in a registered commercial kitchen in South Melbourne, VIC.

What’s so good about your ice cream? 2017-06-02T08:53:36+10:00

Once you taste our ice cream we think you’ll want to stay part of our club! We only use the best quality, freshest milk and cream from Victorian dairy farmers and in-season fruit from local Aussie growers. Not only does this support our local economy and help our environment, it also makes for a damn fine ice cream.

How does this subscription work? 2017-06-02T08:14:59+10:00

Once you subscribe, we’ll deliver two tubs of ice cream to your door at the start of each month.

What payment methods do you accept? 2017-06-02T08:26:28+10:00

We currently accept all major credit cards.

How do I make a payment? 2017-06-02T08:59:49+10:00

When you sign up at Scoop Club, you’ll make payment by credit card. You will then be automatically billed when your subscription period ends. For example, if you join up on June 15th for a 1 month subscription, you’ll be automatically billed each month on the 15. You can cancel your subscription at any time, or if you’re going to be away, you can place your subscription on pause until you return.

How do I cancel my subscription? 2017-07-12T20:58:13+10:00

To cancel your subscription simply login to your account on the Scoop Club website. You can manage your options there. If you’re going to be away on holiday or simply want a break for a month from ice cream, you also have the option to pause your subscription.

What flavour ice cream will I receive? 2017-06-02T08:43:40+10:00

That’s the fun part about Scoop Club! You’ll be pleasantly surprised each month with exciting new flavours that you won’t find in supermarkets or even most ice cream parlours. Think flavours like vanilla bean with honey roasted pear or creamy chocolate with chunks of freshly made ganache. If it’s summer, we may consider a cool, refreshing sorbet made from fresh locally grown fruit.

How much ice cream do I get? 2017-07-18T16:24:40+10:00

Each month, you will receive two 500ml tubs of ice cream on the Standard Scoop membership.