You can make changes such as updating billing and shipping addresses, changing credit card details, view orders and more by visiting My Account.
We currently deliver to homes in Melbourne’s inner suburbs. We will look to expand further from Melbourne and into other states as soon as possible.
We are unable to advise an exact time as we have a lot of deliveries to make. We can only advise that it will be within the time-slot you select as your preferred delivery time when you sign up. You can also contact us and we may be able to arrange for you to collect from our kitchen in South Melbourne.
If no one is at home during your selected delivery time slot a $20 fee will apply for re-delivery.
Login to your account at Scoop Club and you’ll be able to update them there. Please make sure you update these details 5 days prior to our next delivery, otherwise we can’t guarantee it won’t go to the old address.
We understand that people take holidays, go on business trips etc. If you aren’t going to be home then you can login to the Scoop Club website and place your subscription on pause. You can also shoot us an email on this page and you may be able to collect from our kitchen in South Melbourne at a different date.
We deliver your ice cream in the first full week of the month on Tuesday, Wednesday or Thursday evenings. You can allocate a preferred time-slot for delivery when you place your order.
We produce our ice cream in a registered commercial kitchen in South Melbourne, VIC.
Once you taste our ice cream we think you’ll want to stay part of our club! We only use the best quality, freshest milk and cream from Victorian dairy farmers and in-season fruit from local Aussie growers. Not only does this support our local economy and help our environment, it also makes for a damn fine ice cream.
Once you subscribe, we’ll deliver two tubs of ice cream to your door at the start of each month.
We currently accept all major credit cards.
When you sign up at Scoop Club, you’ll make payment by credit card. You will then be automatically billed when your subscription period ends. For example, if you join up on June 15th for a 1 month subscription, you’ll be automatically billed each month on the 15. You can cancel your subscription at any time, or if you’re going to be away, you can place your subscription on pause until you return.
To cancel your subscription simply login to your account on the Scoop Club website. You can manage your options there. If you’re going to be away on holiday or simply want a break for a month from ice cream, you also have the option to pause your subscription.
That’s the fun part about Scoop Club! You’ll be pleasantly surprised each month with exciting new flavours that you won’t find in supermarkets or even most ice cream parlours. Think flavours like vanilla bean with honey roasted pear or creamy chocolate with chunks of freshly made ganache. If it’s summer, we may consider a cool, refreshing sorbet made from fresh locally grown fruit.